diligence. is a BRCGS Approved Virtual Trainer......enquire now for upcoming courses.
About Us
Global Expertise You Can Count On............in all formats.
Our customer base includes small family-owned operations to the very large multi-nationals. Formally recognised by The Allergen Bureau and BRC, Margaret Balfour and the team at diligence. provide virtual, public, in-house training and technical support solutions to the food industry.
Diligence. have gathered together some of the best talent nationally. Our team have a combined food industry experience of >100 years working in national and international technical roles. Our depth and breadth of talent is exceptional - covering primary produce, poultry, beef, eggs, seafood, hospitality and high risk food processing including aged care, hospitals, remote catering and ready-to-eat salad products. Our team have postgraduate qualifications in food science, nutrition, food technology, microbiology, product development and law. The diligence. team of GFSI technical experts both nationally and globally can assist you regardless of your location.
Diligence. has key and current expertise in the following Standards:
- ISO9001
- Codex HACCP
- FSSC22000
- ISO22000
- BRC Global Standards: Food Safety, Storage and Distribution, Agents and Brokers and Packaging
- Feedsafe
- Selected 2nd party assessment programs (Coles, Woolworths SEP, ALDI, Subway, Costco, Spotless and McDonalds).
Diligence. offer many training and development courses both via Virtual Classroom and face-to-face delivery. Our courses can also be tailored specifically for your business or industry needs. Call or email us today for a no-obligation confidential discussion or quotation.
Food Safety Training
Our Team
Margaret Balfour (Principal)
Margaret Balfour (Principal)
Margaret Balfour (Principal)
Margaret is a globally recognised Food Safety Expert and Speaker. She has worked in the food industry since 1994 in Asia, Australasia, UK and North America with experience across most food industry sectors including in both auditing and training. Margaret has expertise in the following programs: ISO9001, Codex HACCP, FSSC22000, ISO 22000, BRCGS : Food, Storage and Distribution, Agents and Brokers and Packaging, Feedsafe and selected 2nd party assessment programs (Coles, Woolworths SEP, ALDI, Subway, Costco, Spotless and McDonalds). Qualifications include: B.App.Sc. (Hons) (Medical Microbiology), G.C.App.Law (UQ), Lead Food Safety Auditor, Approved and Virtual Training Provider for BRC (Food, Storage and Distribution, Agents and Brokers and Packaging), VITAL 3.0 Allergen Bureau Approved Training Provider and Current Lead/Verifying Auditor (WW SEP (HC/HR, BRC, Coles, ALDI, SSL, FSSC22000, Costco, ISO9001, Subway, HACCP, McDonalds, Feedsafe).
Dr. Ajay Shah
Margaret Balfour (Principal)
Margaret Balfour (Principal)
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More than 30 years of work as an academic in university and also within food industry in various sectors, Ajay has consulted to a vast number of food processing companies in Australia, New Zealand and UK on Food Safety, Labelling, Food Product development, Food Processing, Factory Design and Food Label Reviews. Ajay is a certified practicing Food Safety Auditor in Australia and New Zealand and is based in Melbourne.
Janis Manship
Barbara Bray MBE
Barbara Bray MBE
Janis has worked heavily in Standards including BRC, ISO22000, ISO9001, ISO14001, SQF, YUM, NATA, Coles, ALDI and Woolworths across Australia and the UK. Janis has experience in the poultry, beef and high-risk ready to eat sector at both plant technical and National Technical levels. Janis holds qualifications including Environmental Management Diploma and a Post Graduate Diploma in Food Safety Management. Passionate about food safety, Janis excels at communication and is a qualified Exemplar Global Lead Auditor. Janis is based in Brisbane.
Barbara Bray MBE
Barbara Bray MBE
Barbara Bray MBE
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Barbara is a qualified food safety and nutrition expert and in 2019 was awarded an MBE for services to food and nutrition. An enthusiastic technical consultant with extensive technical and project management experience within the chilled foods and wholehead produce sector, Barbara enjoys being part of, as well as managing, motivating, training and developing, a productive team. Barbara brings strengths of good interpersonal skills, communication and negotiation skills and the ability to build positive relationships both internally and externally to each contract. I am currently a Director of The Oxford Farming Conference until 2022. Barbara is based in the UK and contributes actively to the Diligence. "think tank" and blog articles.
